Time to live your Micro Dream

SALES POLICY

The purpose of these conditions is to define the general conditions of sale, established between The Microgreen Team (TMT) and the customer, from the time of ordering to the various services provided by Microgreens, as well as the payment methods and the terms of delivery of the goods. These conditions regulate all the steps necessary to place the order and guarantee the follow-up of this transaction between the contracting parties.

REGISTRATION DATA

To place the order, the customer must provide personal data, his name, address, tax number, and other requested data. To do this, you must fill in all required fields. Aside from the Terms and Conditions, personal data protection is also stated in our Privacy Policy.

When placing an order, the customer expresses his knowledge and acceptance, full and complete, of the general conditions of sale, prices and description of the products included in this transaction. These general conditions of sale will be the only ones applicable between the two parties.

SECURITY AND PRIVACY POLICY

To view our Security and Privacy Policy statement, please visit our Privacy Page Here.

PRICE POLICY

The prices established in this virtual store, will only be valid for the day they are announced, remaining in force for the customer who orders on that date. All items presented on the site are subject to stock availability. Any order is subject to later confirmation. In the absence of product availability, TMT undertakes to inform the customer, advising on a similar product or refunding the amounts spent.

Missing items may be replaced by a similar one.

Prices must be understood in NZ dollars, with taxes and fees included. The prices shown take into account the GST applicable on the day of ordering. Any modification of the applicable GST type will be reflected in the product prices. Prices and specifications are subject to change without notice. Special promotions or campaigns launched on the www.microgreenteam.co.nz portal only apply to orders placed online.

DELIVERIES

TMT delivers all orders free of charge to the Eastern Suburbs of Wellington. Free Deliveries also apply to orders over $50 dollar spend in the Wellington region and $300 dollar spend nationwide.

Outside of the Eastern Suburbs there will be a delivery fee of $5 dollars per order Wellington wide and $20 dollars nationwide. If you have any questions please CONTACT US to enquire.

We deliver Tuesdays and Thursdays each week. We aim to deliver between 12pm and 3pm on those days. All orders made before 10am Tuesday and Thursday will be delivered the same day. For nationwide deliveries we send your greens safely via courier overnight, always maintaining freshness of your produce. In case of any unforeseen events, we will contact the customer asap.

PAYMENTS & SUBSCRIPTIONS

All orders placed through the store www.microgreenteam.co.nz in which the payment is not settled within the maximum period of 8 days, will be cancelled. The customer will have the following payment methods at their disposal:

• Credit/Debit Card – at the end of the order you will be redirected to our payment provider in order to make the payment.

For subscriptions you will be signed up for a minimum of 4 orders until you have the option to cancel.

The entire operation of selecting the payment method to be used and entering the data inherent in the order payment process is duly protected.

QUALITY POLICY AND TRANSPORTATION

TMT offers you a wide range of microgreens and guarantees you the maximum quality of its products. The order is prepared on the day of dispatch so that the product arrives as fresh as possible at the destination.

SATISFACTION AND RETURNS POLICY

The customer has a period of 15 (fifteen) days from the date of receipt of the order to return the ordered items, if they do not fully meet their expectations.

In the case of returning products, microgreenteam.co.nz refunds the entire value of the merchandise, with the exception of perishable items, which cannot be returned, except when they undergo changes in their organoleptic characteristics during transport.

In these cases, in which the customer detects any imperfection or damage to the product, they must immediately contact TMT, who will quickly resolve the problem. All products shipped must be examined by the Customer immediately upon receipt. If the shipping box is damaged or closed with conveyor tape, the bill must be signed writing “Damaged box” or “Closed with conveyor tape” and if possible, a photograph showing the damage should be taken, so that the safe. If in doubt, please feel free to contact us before or after ordering.

In case there is no one at the destination address, the merchandise returns to TMT and the customer will then be contacted to schedule a new delivery date. In this case, the customer will lose the option to return even if the product presents changes in its organoleptic characteristics, since the delivery time will be longer than expected and guaranteed by TMT and the carrier.

TMT declines any responsibility for any errors published on the portal, due to technical anomalies. When processing your order, any and all price errors that may be appearing on the portal will be detected. In this situation the customer is contacted. If the price of the product shown on the portal is actually lower, the difference is returned. If the price is higher, the customer will be contacted and will be able to accept or cancel the order.

INTELLECTUAL PROPERTY

All elements of the online store www.microgreenteam.co.nz, whether visual or sound, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of TMT. Customers who have a personal portal on the Internet and who wish to place, for personal use, on their Site a simple direct link to the homepage of the www.microgreenteam.co.nz portal, must request authorization from the www.microgreenteam.co.nz. In this case, it will not be an implicit affiliation or partnership agreement. On the other hand, any hypertext link directed to the www.microgreenteam.co.nz portal and using the framing or in-line linking technique is formally prohibited. In all cases, any link, even tacitly authorized, must be removed with a simple request from www.microgreenteam.co.nz.

TOTAL AGREEMENT

These general Terms and Conditions of sale constitute the entire agreement between the parties concerned. If one of the clauses of these conditions becomes null and void, as a result of a legislative, normative or sentence change, this shall in no way affect its validity and respect.

DURATION OF CONDITIONS

These Terms and Conditions apply throughout the duration of the services offered by www.microgreenteam.co.nz.

APPLICABLE LAW AND COMPETENCE

The Terms and Conditions of sale presented are subject to New Zealand law. In the absence of a resolution by agreement between the parties, any dispute arising from these Sales Policies will be submitted to the appropriate Courts.